Houts Enterprises LLCf
  • Security & Your Information
  • Privacy Policy
  • Disclaimer, Restricted Articles & Age Certification Requirements
  • Ways to Order & Security Procedures
  • Order Processing and Shipment Time
  • Finding the Products
  • Order Confirmation
  • Customer Service & Order Information
  • Returns and Exchange
  • Damaged Products, Lost Package or Defective Items
  • Error in Shipping
  • Shipping Methods & Prices
  • International Customers (Canada Only)
  • Pricing Errors
  • Security & Your Information

    We have established security procedures and policies to protect the loss, misuse or alteration of information under Houts Enterprises LLC control. We value your business and are committed to doing everything possible to make our online ordering process secure and pleasant.

    You can rest assured that your on-line purchase with us is 100% secure! Credit card information is entered and transferred under SSL 128 bit encryption. Once you have completed your order online, our security procedures do not end. The moment you press "Submit" to send your order, the encrypted information is kept inaccessible.

    Ways to tell when you are in a secure section: In all browsers, look for the "http" in the URL to "https." The added "S" represents the secure area. The entire ordering process at our online store, from when you decide to checkout until your order is confirmed, is conducted on a secure server. Further, many popular browsers have a symbol to indicate secure mode. To verify that your browser is secure, look at the bottom of your browser's window; Netscape displays a solid key and Internet Explorer displays a closed lock.

    In order to give you the best service possible we require Internet online ordering for Beretta CX4 Storm Shop and the M16 & AR15 Accessory Shop orders.

    Privacy Policy

    Houts Enterprises LLC respects your privacy. We have created this privacy statement in order to demonstrate our commitment to you, our customer. This privacy statement discloses the privacy practices for this site, www.houtsenterprises.com.

    Houts Enterprises LLC is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others at any time. The only exceptions to this are, when we are required to by law, in the good faith belief that such action necessary in order to conform to the edict of law, or we must comply with a legal process served to the web site.

    Orders

    We request information from the user on our forms. Here a user must provide contact information (like name) and financial information (like credit card number, expiration date, etc.). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

    Updating Your Information

    As a customer of the Houts Enterprises LLC, you may alter your customer information or opt-out of receiving communications from us at any time. You have the following options for changing or modifying your information:

    • You may send an email contact us
    • You may send mail to Houts Enterprises LLC at the following postal address, you must request a return authorization for returns first.

    Houts Enterprises LLC
    238 Edith Lane
    Dayton, Nevada 89403

    Cookies

    A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to shop, leave the site without making a purchase and come back to find their items still in their shopping cart. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

    Log Files

    We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

    Sharing

    We at times use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

    Links

    This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

    Surveys & Contests

    From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

    If you have any questions about our privacy statement, the practices of this site, or your dealings on this Web site, you can contact us by email, or by mail, you must request a return authorization for returns first.

    Houts Enterprises LLC
    238 Edith Lane
    Dayton, Nevada 89403

    Thank you,
    Anthony G. Houts

    Disclaimer, Restricted Articles & Age Certification Requirements

    All of our sports products are intended for adult use only. Check you local laws and ordinances before orderings. Pursuant to 18 U.S.C.922(D)(1)-(9), you cannot be under a legal disability to purchase certain restricted items. By ordering, the buyer certifies he/she has checked with all local laws and can legally own the product. We DO NOT SELL Restricted Articles online to minors under the age of 18 and in some cases, persons under the age of 21. All Restricted Articles shipments are sent to an Adult over the age of 21 who must sign for the package upon delivery.

    Houts Enterprises LLC sells merchandise only to individuals who can legally purchase and own such items in the particular jurisdiction where they reside. Your purchase of Imerchandise, whether in person, by telephone, by mail, or over the internet, legally binds you and your heirs, assigns, transferees and personal representatives as follows:

    When you order and purchase merchandise from Houts Enterprises LLC, you represent that you are of legal age to purchase the merchandise ordered and that the merchandise can be purchased and owned in your state, county and/or city of residence. By offering merchandise for sale, Houts Enterprises LLC does not represent or warrant that any specific purchaser may legally purchase, own, or possess the merchandise ordered. CHECK YOUR LOCAL LAWS!

    When you purchase merchandise from Houts Enterprises LLC, you agree that you will use the purchased merchandise in a safe and legal manner, consistent with all applicable laws, recognized safety rules, and good common sense.

    You further agree that you will train and supervise minors in the use of Houts Enterprises LLC merchandise and that you will take such steps as may be reasonably necessary or required by applicable law to keep Houts Enterprises LLC merchandise out of the hands of minors and untrained and/or immature individuals.

    When you purchase merchandise from Houts Enterprises LLC, you agree to assume all risks related to and/or arising from you ownership and use of the merchandise and agree to indemnify and hold Houts Enterprises LLC harmless from any and all claims brought by any person or entity against Houts Enterprises LLC related to and/or from your ownership and/or use of the merchandise.

    Houts Enterprises LLC does its best to accurately represent the merchandise, through photo, price and copy. Occasionally we make mistakes. If such a mistake should occur, your order will be corrected as the facts may dictate. Thank you for your understanding.

    Ways to Order & Security Procedures

    MINIMUM Order is $25.00 USD
    In order to help keep item prices, and shipping costs down we have implemented the minimum order policy of $25.

    INTERNET -
    www.houtsenterprises.org Please provide your e-mail address to receive an order confirmation. Order from our web site and check the status of your order online. Place your online order using your Visa, MasterCard, or Discover cards. Credit card information is entered and transferred under SSL 128 bit encryption. This is a secure system.

    We do not accept checks, money orders or any other form of payment other than credit cards online. Do not mail any other form of payment to us. We either return or destroy them and do not track returned mail.

    SECURITY PROCEDURES
    Credit card fraud cost both the seller in lost merchandise, and the users of credit cards in higher fees and interest rates. Our security department has implemented policies to limit fraudulent charges.

    • Shipments to other than the billing address that the credit card issuing bank has on file may require additional security checks prior to shipping and the order may be declined by Houts Enterprises LLC at our discretion.
    • Some shipments will require an adult signature on delivery.
    • Fraudulent purchases will be forwarded to the Attorney General, local law enforcement, and credit card agencies.
    • We file and prosecute fraudulent/criminal use of credit cards.

    Order Processing and Shipment Time

    Most items (99.9%) are shipped the next business day if received by 3:00 pm Pacific Standard Time. The majority of items are shipped from our warehouse in Nevada. Occasionally some items may also be shipped from warehouses located throughout the United States depending on demand.

    Military and other quantity orders of these items can take 2 to 4 weeks to fill. Many of these items are needed for our military so those orders always take priority. We think you can appreciate this policy. Because of military demand availability will fluctuate from time to time.

    We reserve the right to ship via US Postal Service, United Parcel Service, or FedEx for any, and all shipments. Please contact us to ensure items are in-stock for Overnight Deliveries. The majority of items are shipped from our warehouse in Nevada. Occasionally some items may also be shipped from warehouses located throughout the United States depending on demand.

    Once orders have been packed and they are on our loading dock they can not be canceled. These orders represent completed orders, and at this point these orders can only be returned back to us after they have been received by the customer by use of a return authorization.

    Orders that have been processed and then canceled by a customer will be charged $5.00 or 5% of the order whichever is greater to cover our costs. Processed orders are those that have been Charged (or Captured which can be reversed on the same day). We work 7 days a week and process orders several times daily, and then send them to our warehouses for fulfillment.

    Please note that same day shipping is not guaranteed on orders that have "ship-to" addresses or have not been completed cleared by our order department. If you have requested expedited shipping and there is a problem with your order you will be notified immediately via phone or e-mail.

    We make every attempt to have all items in-stock, however, if we are out of stock on an ordered item, we will notify you immediately. You may then choose to cancel, exchange or wait for the item to arrive. If a lengthy delay occurs, usually beyond 30 days, we will cancel your order (unless otherwise requested) and issue a refund for prepayments. Of course, you may cancel your order, modify or change a backorder at any time before it is shipped. We will send you a refund for unshipped merchandise on cancelled orders.

    Finding the Products

    Shop Categories, then specific brands. Click on the "category" link at the the left side of the pages to hone in on product interest groups through our category listings. Then select the brand name, and sub-category when available.

    Order Confirmation

    You will receive an Email confirmation with your order number and order details within one hour of placing your online order. If you do not receive this confirmation then you may have entered your e-mail address incorrectly.

    Once your order has been processed, you will then receive an email notification with shipping and tracking information at the time of shipment, back order information, or cancellation notification. Special order items, certain drop-shipments and custom merchandise orders are charged prior to actual shipment date and are non-refundable. Contact us for more information.

    Customer Service & Order Information

    Our Customer Service Agents are available Monday-Friday, 8:00a.m. to 5:00p.m. (Pacific Standard Time). For stock availability, shipping status of your order, technical information, and returns & exchanges contact us:

    Customer Service or Questions regarding orders contact us
    Technical Support or General Information contact us
    Product Returns contact us you must request a return authorization for returns first.

    Mailing Address
    Houts Enterprises LLC
    238 Edith Lane
    Dayton, Nevada 89403

    Returns & Exchanges

    If for any reason your are not satisfied with your purchase, you may return it to us the item(s) for a refund, replacement or credit, less shipping & handling costs. You must email our Customer Service contact us so we can review your return, obtain an RAN (Return Authorization Number) and evaluate how to handle the return. The following restocking fees apply to cover bank costs, inspection, and to put the item(s) back in inventory;

    Authorized Return
    From Order
    Date
    Return Authorized

    Product
    Condition
    Status
    Restocking
    Fees
    15 days
    Authorized
    New
    Defective product
    Returned for replacement
    None
             
    30 days
    Authorized
    New

    Undamaged Package,
    Returned for credit or refund, or defective product replacement

    15%
    30 days
    Authorized
    New
    Damaged Package, for
    Example Blister Pack cut open
    25%
    30 days
    Authorized
    New
    Return received more than 15 days After Return was Authorized
    Fee + $10

    Refused Order, Not Authorized, More than 30 days
    From Order
    Date
    Return
    Not
    Authorized
    Product
    Condition
    Status
    Restocking
    Fees
    30 days
    Not Authorized
    New

    Refused delivery, 3 delivery attempts, undeliverable address

    Undamaged Package
    Return for credit or refund, or defective product replacement

    15% + $10
    30 days
    Not Authorized
    New
    Damaged Package, for
    Example Blister Pack cut open
    25% + $10
    ...
    Not Returnable

    New

    Used

    No Package, Missing Instructions,
    Missing Accessories

    Product can not be resold

    ...
    ...
    Will be Refused
    ...

    Not packaged properly for return (3) (4) or 31 Days or more from Order Date

    ...

    (3) Products returned in bubble or padded envelopes will not be accepted for return under any condition and will be returned at customers expense. They will not be accepted in a later second shipment since unknown damage may have occurred in the not packaged properly shipment (Bubble or padded envelopes), return items must be in a secure box with proper packing.

    (4) Products returned packed in shredded paper will not be accepted for return under any condition and will be returned at the customer’s expense. They will not be accepted in a later shipment as the shredded paper gets inside of the product and package, and often the oil from the shredder blades gets all over the product package making it unusable, return items must be in a secure box with proper packing.

    Restocking Fees cover the bank credit card fees which are not refunded to us, packing charges which are included in the cost of the product, unpacking, inspection and putting the product back in inventory.  We waive restocking fees (Except Unauthorized Returns) when customers use the credit to purchase new merchandise. Credits are only maintained from the previous full year through the current year. Unused credits going back two years are deleted on January 1st of the new year.

    Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) with a value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our return department.

    We will notify you via e-mail or phone of your refund once we have received and processed the returned item. You can expect your refund in the same form of payment originally used for purchase within 10 business days of our receiving your return. Please note that we will refund shipping costs only if the return is a result of our error. Credits are only maintained from the previous full year through the current year. Unused credits going back two years are deleted on January 1st of the new year.

    Some products we sell are covered by a manufacturer's warranty that specifically requires the item be sent directly to the manufacturer for replacement or repair. Send Returns and Exchanges with Return authorization number to the address provided by the Return Authorization you will be emailed.

    Due to the nature of these products and to "prohibit experimentation," all sales of books, videos, software, cameras, night vision equipment, cleaning kits or cleaning supplies are final and there are no returns. Be Sure it's Right Before You Order it!

    Damaged Products, Lost Package or Defective Items

    Some products we sell are covered by a manufacturer's warranty that specifically requires the item be sent directly to the manufacturer for replacement or repair.

    USPS Priority Mail shipments are not considered lost by the U.S. Postal Service until thirty days from mailing. Houts Enterprises LLC cannot replace a USPS shipment until this investigation period is completed by USPS. We will contact our local post office to determine if any information can be obtained about the shipment. If you still have not received your shipment at the thirty day point Houts Enterprises LLC will file a lost claim and paperwork will be sent to you to sign. Once we have the completed signed claim form we can refund or re-ship your order.

    Error in Shipping

    In the event we send the wrong item or a item or item's not ordered with your purchase we will make arrangements for you to return them at no cost to you. At our discretion a replacement item or item's will be sent prior to us receiving the return so that you may enjoy your purchase as soon as possible. If the item in question is not returned your credit card will be charged the normal price along with any shipping charges.

    Shipping Methods & Prices

    Priority Mail is typically 2 or 3 days. Express mail is typically 1 day, however in rural locations it can be 2 days. All USPS shipments are shipped on the following business day (Monday ships on Tuesday, and Friday ships on the following Monday.)

    Your Order
    in Dollars $

    USA
    Priority Mail
    3 Days

    USA
    Express Mail
    1 - 2 Days

    Canada
    Global Express
    3 to 5 Days

    00.00 -100
    $8.95
    $32.95
    $39.95
    100.01-200
    $10.95
    $33.95
    $40.95
    200.01-300
    $13.95
    $34.95
    $41.95
    300.01-400
    $14.95
    $40.95
    $50.95
    400.01-500
    $15.95
    $41.95
    $51.95
    500.01-600
    $16.95
    $42.95
    $52.95
    600.01-700
    $20.95
    $50.95
    $59.95
    700.01-800
    $21.95
    $51.95
    $60.95
    800.01-900
    $22.95
    $57.95
    $69.95
    900.01-1000
    $27.95
    $58.95
    $70.95
    1000.01-2500
    $45.95
    $95.95
    $80.95
    2500.01-3500
    $55.95
    $118.95
    $90.95
    3500.01-5000
    $79.95
    $155.95
    $115.95

    Products that are offered free promotional shipping that are returned for credit or refund with a return authorization, will be credited/refunded less the shipping costs as indicated in the chart above.

    Additional per pound charges may apply to orders weighing over 12 lbs. You will be contacted before shipment is made if the shipping cost exceeds what was charged during check out and adjustments need to be made. Insurance is included on all shipments, as well as delivery confirmation. A second order combined with a previous order will be charged $5.00 or the additional shipping charges which ever is greater. We will combine orders if we notice them, however it is the customer's responsibility to notify us if they want orders combined into one order.

    Canadian Customers - Shipments are generally sent via USPS Global Express Mail. You will be contacted before shipment is made if the shipping cost exceeds what was charged during check out. Insurance is included on all shipments. USPS shipments are made twice weekly on Wednesday and Friday.

    Puerto Rico - Unfortunately we are unable to accept credit card orders from Puerto Rico because of the extremely high amount of credit card fraud. We apologize to legitimate customers trying to place orders with us.

    APO/FPO addresses - Sorry, We do not ship to APO / FPO addresses.

    International Customers (Canada Only) We will not ship to other Countries

    The only country outside of the United States we now ship to is Canada. Select Canada Global Express Shipping your method of shipping. Please do not try to order from another country we will just cancel the order.

    All orders must be accompanied with a valid phone number and e-mail address and will only be shipped to the billing address on file with the card issuing bank. Please note that we reserve the right to cancel any order at our discretion.

    Package are sent via USPS Global Express Mail. You will be contacted before shipment is made if the shipping cost exceeds what was charged during check out. Insurance is included on all shipments. All USPS shipments are shipped on the following business day (Monday ships on Tuesday, and Friday ships on the following Monday.)

    Payment for Canadian Orders We require your use of one of these accepted credit cards: MasterCard, Visa, and Discover/Novus. The handling bank automatically calculates exchange rates.

    We can not export EoTech, FourSevens products, or any magazines to Canada. All other products including Streamlight and LaserMax tactical light/laser products can be exported and we send them regularly to Canada.

    Customers are always advised to be absolutely certain of your import regulations and restrictions when ordering our products. Due to the characteristics and regulatory controls on some of our products, we cannot export controlled items.

    You are fully responsible for complying with all of your local import regulations. We are required to observe and follow all U.S. Export Regulations and Laws.

    Customs Duties, Import Licenses, Taxes
    You are responsible for Import Licenses, Customs-assessed import duties, all local taxes, and in-country delivery fees (if any). We assume no responsibility for these additional charges and caution you that they may be much higher than you expect.

    Packages seized by Customs for your failure to follow local import regulations are not refunded or credited. You, the customer, are solely responsible for all compliance with your country's regulations. Packages that are left unclaimed and forfeited to Customs or the carrier are charged to your account in all cases. We will not issue credit for these occurrences.

    Pricing Errors

    Although every effort is made to keep our web site error-free, occasionally a mistake will occur. In the event of an error, we reserve the right to correct the error

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