Finding the Products
Order Confirmation
Customer Service & Order Information
Returns and Exchange
Damaged Products, Lost Package or Defective Items
Damaged Merchandise
Error in Shipping
Shipping Methods & Prices
UPS Ground Time-in-Transit Map Outbound View for Dayton, Nevada 89403
International Customers (Canada Only)
Pricing Errors
Security & Your Information
We have established security procedures and policies to protect the loss,
misuse or alteration of information under Houts Enterprises LLC control. We value
your business and are committed to doing everything possible to make our online
ordering process secure and pleasant.
You can rest assured that your on-line purchase with
us is 100% secure! Credit card information is entered and transferred under
SSL 128 bit encryption. Once you have completed your order online, our security
procedures do not end. The moment you press "Submit" to send your
order, the encrypted information is kept inaccessible.
Ways to tell when you are in a secure section: In all browsers, look for
the "http" in the URL to "https." The added "S"
represents the secure area. The entire ordering process at our online store,
from when you decide to checkout until your order is confirmed, is conducted
on a secure server. Further, many popular browsers have a symbol to indicate
secure mode. To verify that your browser is secure, look at the bottom of
your browser's window; Netscape displays a solid key and Internet Explorer
displays a closed lock.
In order to give you the best service possible we require Internet
online ordering for Beretta CX4 Storm Shop and the M16 & AR15 Accessory Shop orders.
Privacy Policy
Houts Enterprises LLC respects your privacy. We have created this privacy statement
in order to demonstrate our commitment to you, our customer. This privacy
statement discloses the privacy practices for this site, www.houtsenterprises.com.
Houts Enterprises LLC is the sole owner of the information collected on this site.
We will not sell, share, or rent this information to others at any time. The
only exceptions to this are, when we are required to by law, in the good faith
belief that such action necessary in order to conform to the edict of law,
or we must comply with a legal process served to the web site.
Orders
We request information from the user on our forms. Here a user must provide
contact information (like name) and financial information (like credit card
number, expiration date, etc.). This information is used for billing purposes
and to fill customer's orders. If we have trouble processing an order, this
contact information is used to get in touch with the user.
Updating Your Information
As a customer of the Houts Enterprises LLC, you may alter your customer information
or opt-out of receiving communications from us at any time. You have the following
options for changing or modifying your information:
- You may send an email contact us
- You may send mail to Houts Enterprises LLC at the following postal address:
Houts Enterprises LLC
238 Edith Lane
Dayton, Nevada 89403
Cookies
A cookie is a piece of data stored on the user's hard drive containing information
about the user. Usage of a cookie is in no way linked to any personally identifiable
information while on our site. Once the user closes their browser, the cookie
simply terminates. For instance, by setting a cookie on our site, the user
would not have to log in a password more than once, thereby saving time while
on our site. If a user rejects the cookie, they may still use our site. The
only drawback to this is that the user will be limited in some areas of our
site. For example, the user will not be able to shop, leave the site without
making a purchase and come back to find their items still in their shopping
cart. Cookies can also enable us to track and target the interests of our
users to enhance the experience on our site.
Log Files
We use IP addresses to analyze trends, administer the site, track user's
movement, and gather broad demographic information for aggregate use. IP addresses
are not linked to personally identifiable information.
Sharing
We at times use an outside shipping company to ship orders, and a credit
card processing company to bill users for goods and services. These companies
do not retain, share, store or use personally identifiable information for
any secondary purposes.
Links
This web site contains links to other sites. Please be aware that we are
not responsible for the privacy practices of such other sites. We encourage
our users to be aware when they leave our site and to read the privacy statements
of each and every web site that collects personally identifiable information.
This privacy statement applies solely to information collected by this Web
site.
Surveys & Contests
From time-to-time our site requests information from users via surveys or
contests. Participation in these surveys or contests is completely voluntary
and the user therefore has a choice whether or not to disclose this information.
Information requested may include contact information (such as name and shipping
address), and demographic information (such as zip code, age level). Contact
information will be used to notify the winners and award prizes. Survey information
will be used for purposes of monitoring or improving the use and satisfaction
of this site.
If you have any questions about our privacy statement, the practices of this
site, or your dealings on this Web site, you can contact us by email, or by mail:
Houts Enterprises LLC
238 Edith Lane
Dayton, Nevada 89403
Thank you,
Anthony G. Houts
Disclaimer, Restricted Articles & Age
Certification Requirements
All of our sports products are intended for adult use only. Check you local
laws and ordinances before orderings. Pursuant to 18 U.S.C.922(D)(1)-(9),
you cannot be under a legal disability to purchase certain restricted items.
By ordering, the buyer certifies he/she has checked with all local laws and
can legally own the product. We DO NOT SELL Restricted Articles online to
minors under the age of 18 and in some cases, persons under the age of 21.
All Restricted Articles shipments are sent to an Adult over the age of 21
who must sign for the package upon delivery.
Houts Enterprises LLC sells merchandise only to individuals who can legally purchase
and own such items in the particular jurisdiction where they reside. Your
purchase of Imerchandise, whether in person, by telephone, by mail, or over
the internet, legally binds you and your heirs, assigns, transferees and personal
representatives as follows:
When you order and purchase merchandise from Houts Enterprises LLC, you represent
that you are of legal age to purchase the merchandise ordered and that the
merchandise can be purchased and owned in your state, county and/or city of
residence. By offering merchandise for sale, Houts Enterprises LLC does not represent
or warrant that any specific purchaser may legally purchase, own, or possess
the merchandise ordered. CHECK YOUR LOCAL LAWS!
When you purchase merchandise from Houts Enterprises LLC, you agree that you
will use the purchased merchandise in a safe and legal manner, consistent
with all applicable laws, recognized safety rules, and good common sense.
You further agree that you will train and supervise minors in the use of
Houts Enterprises LLC merchandise and that you will take such steps as may be
reasonably necessary or required by applicable law to keep Houts Enterprises LLC
merchandise out of the hands of minors and untrained and/or immature individuals.
When you purchase merchandise from Houts Enterprises LLC, you agree to assume
all risks related to and/or arising from you ownership and use of the merchandise
and agree to indemnify and hold Houts Enterprises LLC harmless from any and all
claims brought by any person or entity against Houts Enterprises LLC related to
and/or from your ownership and/or use of the merchandise.
Houts Enterprises LLC does its best to accurately represent the merchandise,
through photo, price and copy. Occasionally we make mistakes. If such a mistake
should occur, your order will be corrected as the facts may dictate. Thank
you for your understanding.
Ways to Order & Security Procedures
MINIMUM Order is $25.00 USD
In order to help keep item prices, and shipping costs down we have implemented the minimum order policy. It costs as much to ship 1 ounce or 1 pound by UPS. We use UPS because of the better package tracking, and faster settlement in the rare case of a loss shipment. (United States Postal Service requires 30 days for investigation).
INTERNET -
www.houtsenterprises.org Please provide your e-mail
address to receive an order confirmation. Order from our web site and check
the status of your order online. Place your online order using your Visa,
MasterCard, or Discover cards. Credit card information is entered
and transferred under SSL 128 bit encryption. This is a secure system.
SECURITY PROCEDURES
Credit card fraud cost both the seller in lost merchandise, and the users of credit cards in higher fees and interest rates. Our security department has implemented policies to limit fraudulent charges.
- Shipments to other than the billing address that the credit card issuing bank has on file may require additional security checks prior to shipping and the order may be declined by Houts Enterprises LLC at our discretion.
- Some shipments will require an adult signature on delivery.
- Fraudulent purchases will be forwarded to the Attorney General, local law enforcement, and credit card agencies.
- We file and prosecute fraudulent/criminal use of credit cards.
Order Processing and Shipment Time
Beretta CX4 Storm
Shop Items
Most items (99.9%) are shipped the same business day if received by 11:00
am Pacific Standard Time. We reserve the right to ship via US Postal
Service, United Parcel Service, Airborne Express or FedEx for any, and all
shipments. Please contact us to ensure items are in-stock for Overnight Deliveries.
The majority of items are shipped from our warehouse in Nevada. Occasionally some items may also be shipped from warehouses located throughout
the United States depending on demand.
M16 & AR-15 Tactical Shop Items
Most items (99.9%) are shipped the same business day if received by 11:00
am Pacific Standard Time, or within 24 hours depending on demand.
Military and other quantity orders of these items can take 2 to 4 weeks to
fill. Many of these items are needed for our military so those orders always
take priority. We think you can appreciate this policy. Because of military
demand availability will fluctuate from time to time.
All Items
We reserve the right to ship via US Postal Service, United Parcel Service,
Airborne Express or FedEx for any, and all shipments. Please contact us to
ensure items are in-stock for Overnight Deliveries. The majority of items
are shipped from our warehouse in Nevada. Occasionally some
items may also be shipped from warehouses located throughout the United States
depending on demand.
Once orders have been packed and they are on our loading dock they can not be canceled. These orders represent completed orders, and at this point these orders can only be returned back to us after they have been received by the customer by use of a return authorization.
Orders that have been processed and then canceled by a customer will be charged $5.00 or 5% of the order whichever is greater to cover our costs. Processed orders are those that have been Charged (or Captured which can be reversed on the same day). We work 7 days a week and process orders several times daily, and then send them to our warehouses for fulfillment.
Please note that same day shipping is not guaranteed on orders that have
"ship-to" addresses or have not been completed cleared by our order
department. If you have requested expedited shipping and there is a problem
with your order you will be notified immediately via phone or e-mail.
We make every attempt to have all items in-stock, however, if we are out
of stock on an ordered item, we will notify you immediately. You may then
choose to cancel, exchange or wait for the item to arrive. If a lengthy delay
occurs, usually beyond 30 days, we will cancel your order (unless otherwise
requested) and issue a refund for prepayments. Of course, you may cancel your
order, modify or change a backorder at any time before it is shipped. We will
send you a refund for unshipped merchandise on cancelled orders.
Finding the Products
Shop Categories, then specific brands. Click on the "category"
link at the the left side of the pages to hone in on product interest groups
through our category listings. Then select the brand name, and sub-category
when available.
Order Confirmation
You will receive an Email confirmation with your order number and order details
within one hour of placing your online order. If you do not receive this confirmation
then you may have entered your e-mail address incorrectly.
Once your order has been processed, you will then receive an email notification
with shipping and tracking information at the time of shipment, back order
information, or cancellation notification. Special order items, certain drop-shipments
and custom merchandise orders are charged prior to actual shipment date and
are non-refundable. Contact us for more information.
Customer Service & Order Information
Our Customer Service Agents are available Monday-Friday, 8:00a.m. to 5:00p.m. (Pacific Standard Time). For stock availability,
shipping status of your order,
technical information, and
returns & exchanges contact us:
Customer Service or Questions regarding orders contact us
Technical Support or General Information contact us
Product Returns contact us
Mailing Address
Houts Enterprises LLC
238 Edith Lane
Dayton, Nevada 89403
Returns & Exchanges
If for any reason your are not satisfied with your purchase, you may return
it to us the item(s) for a refund, replacement or credit, less
shipping & handling costs. You must email our Customer Service contact us so we can review your
return, obtain an RAN (Return Authorization Number) and evaluate how to handle the return. The following restocking fees apply to cover bank costs, inspection, and to put the item(s) back in inventory;
Authorized Return
From Order
Date
|
Return Authorized
|
Product
Condition
|
Status |
Restocking
Fees (1) |
15 days |
Authorized |
New
|
Defective product
Returned for replacement |
None |
| |
|
|
|
|
30 days |
Authorized |
New
|
Undamaged Package,
Returned for credit or refund, or defective product replacement |
15% |
30 days |
Authorized |
New
|
Damaged Package, for
Example Blister Pack cut open |
25% |
30 days |
Authorized |
New
|
Return received more than 15 days
After Return was Authorized
|
Fee + $10 |
Refused Order, Not Authorized, More than 30 days
From Order
Date |
Return
Not
Authorized
|
Product
Condition |
Status |
Restocking
Fees (1) |
|
Not Authorized |
New
|
Refused delivery, 3 delivery attempts, undeliverable address
Undamaged Package
Return for credit or refund, or defective product replacement
|
15% + $10 |
30 days |
Not Authorized |
New
|
Damaged Package, for
Example Blister Pack cut open |
25% + $10 |
... |
Not Returnable |
|
No Package, Missing Instructions,
Missing Accessories
Product can not be resold
|
... |
... |
Will be Refused |
... |
Not packaged properly for return (3) (4) or 31 Days or more from Order Date |
... |
|
(1) Purchases that qualified for free ground shipping that are returned for credit or refund will be charged for the actual out going shipping costs plus applicable restocking fees. Partial returns where the purchased total is still over $199 will remain free ground shipping.
(3) Products returned in bubble or padded envelopes
will not be accepted for return under
any condition and will be returned at customers expense. They will not be accepted in a later second shipment since unknown damage may have occurred in the not packaged properly shipment (Bubble or padded envelopes), return items must be in a secure box with proper packing.
(4) Products returned packed in shredded paper will not be accepted for return under any condition and will be returned at the customer’s expense. They will not be accepted in a later shipment as the shredded paper gets inside of the product and package, and often the oil from the shredder blades gets all over the product package making it unusable, return items must be in a secure box with proper packing.
Keep your shipping records for proof of shipment in the event of loss of
returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) with a value of over $100.00 should be insured. We are not liable for
return merchandise that does not reach our return department.
We will notify
you via e-mail or phone of your refund once we have received and processed
the returned item. You can expect your refund in the same form of payment
originally used for purchase within 10 business days of our receiving your return. Please note that we will refund shipping costs only if the return
is a result of our error. Credits are only maintained from the previous full year through the current year. Unused credits going back two years are deleted on January 1st of the new year.
Some products we sell are covered by a manufacturer's warranty that
specifically requires the item be sent directly to the manufacturer for replacement
or repair. Send Returns and Exchanges with Return authorization number to the address provided by the Return Authorization you will be emailed.
Due to the nature of these products and to "prohibit experimentation,"
all sales of books, videos, software, cameras, night vision equipment, cleaning kits or cleaning supplies are final and there are no returns. Be
Sure it's Right Before You Order it!
Damaged Products, Lost Package or Defective
Items
Some products we sell are covered by a manufacturer's warranty that specifically
requires the item be sent directly to the manufacturer for replacement or
repair.
UPS will settle a lost package or damaged product claim usually within 10
business days. USPS Priority Mail shipments are not considered lost by the
U.S. Postal Service until thirty days from mailing. Houts Enterprises LLC cannot
replace a UPS shipment until this investigation period is completed by either
UPS or USPS. We will contact our local post office to determine if any information
can be obtained about the shipment. If you still have not received your shipment
at the thirty day point Houts Enterprises LLC will file a lost claim and paperwork
will be sent to you to sign. Once we have the completed signed claim form
we can refund or re-ship your order.
Damaged Merchandise
Damaged shipments from handling must be claimed with the freight carrier.
If any cartons are missing or damaged, be sure to note this on the freight
bill. If you notice concealed damage after the driver has left, keep all the
packing and call the freight carrier to return and inspect the damage and
file a claim. We cannot be responsible for damage caused by the freight carrier.
Error in Shipping
In the event we send the wrong item or a item or item's not ordered with
your purchase we will make arrangements for you to return them at no cost
to you. At our discretion a replacement item or item's will be sent prior
to us receiving the return so that you may enjoy your purchase as soon as
possible. If the item in question is not returned your credit card will be
charged the normal price along with any shipping charges.
Shipping Methods & Prices
Our UPS Ground is often as fast as 2-Day or 3-Day shipping from our competitors because we ship the same business day from inventory if you order by 11:00 am (PST). Typically UPS Ground is 2 to 5 business days and in some cases 7 business days depending on UPS work load at the time.
Your Order
Subtotal |
USA(48)
UPS
Ground
2 to 7
Days # |
USA(48)
UPS
3-Day
|
USA(48)
UPS
2-Day
|
USA(48)
UPS
Next Day
|
AK,
HI, GU, USVI
Priority Mail |
Canada
Global Express
4 to 7
Days
|
| $00.00 - $99.99 |
$13.95 |
$27 |
$32 |
$74 |
$13 |
$35 |
| $100.00 - $199.00 |
$10.95 |
$29 |
$34 |
$84 |
$17 |
$38 |
| $199.01 - $299.00 |
$7.95 |
$34 |
$42 |
$94 |
$25 |
$44 |
| $299.01 - $499.00 |
Free* |
$34 |
$42 |
$94 |
$25 |
$44 |
| $499.01 - $999.99 |
Free* |
$46 |
$59 |
$119 |
$33 |
$49 |
| $1000 - $2499.99 |
Free* |
$57 |
$70 |
$129 |
$58 |
$67 |
| $2500 - 4999 |
Free* |
$82 |
$99 |
$169 |
$99 |
$149 |
* Purchases that qualified for free or discounted shipping that are returned for credit or refund with a return authorization will be charged for the actual out going shipping costs. Partial returns where the purchased total is still over $199 will remain free ground shipping.
# UPS Ground Time-in-Transit Map Outbound View for Dayton, Nevada 89403
Base shipping rates apply to UPS packages weighing up to 10 lbs. Additional
per pound charges may apply to orders weighing over 10 lbs. Items shipping
via USPS Mail may incur additional charges. You will be contacted before shipment
is made if the shipping cost exceeds what was charged during check out. Insurance
is included on all shipments. A second order combined with a previous order will be charged $5.00 or the additional shipping charges which ever is greater, unless free shipping applies. We will combine orders if we notice them, however it is the customer's responsibility to notify us if they want orders combined into one order. Items shipped under promotional free shipping and then returned to us for credit/refund will be charged for out-bound shipping based on the chart above.
Alaska, Hawaii, Guam & Virgin Islands - Shipments are
generally sent via USPS Priority Mail. You will be contacted before shipment
is made if the shipping cost exceeds what was charged during check out. Insurance
is included on all shipments. USPS shipments are made twice weekly on Wednesday and Friday.
Canadian Customers - Shipments are generally sent via USPS
Global Express Mail. You will be contacted before shipment is made if the
shipping cost exceeds what was charged during check out. Insurance is included
on all shipments. USPS shipments are made twice weekly on Wednesday and Friday.
Puerto Rico - Unfortunately we are unable to accept credit card orders from Puerto Rico because of the extremely high amount of credit card fraud. We apologize to legitimate customers trying to place orders with us.
APO/FPO addresses - Sorry, We do not ship to APO / FPO addresses.
International Customers (Canada Only)
The only country outside of the United States we now ship to is Canada. Select Canada Global Express Shipping your method of shipping. Please do not try to order from another country we will just cancel the order.
All orders must be accompanied with a valid phone
number and e-mail address and will only be shipped to the billing address
on file with the card issuing bank. Please note that we reserve the right
to cancel any order at our discretion.
Package are sent via USPS Global Express Mail. You will be contacted before
shipment is made if the shipping cost exceeds what was charged during check
out. Insurance is included on all shipments. USPS shipments are made twice weekly on Wednesday and Friday.
Payment for Canadian Orders
We require your use of one of these accepted credit cards: MasterCard, Visa,
and Discover/Novus. The handling bank automatically calculates exchange rates.
We can not export EoTech, FourSevens products, or any magazines to Canada. All other products including Streamlight and LaserMax tactical light/laser products can be exported and we send them regularly to Canada.
Customers are always advised
to be absolutely certain of your import regulations and restrictions when
ordering our products. Due to the characteristics and regulatory controls
on some of our products, we cannot export controlled items.
You are fully responsible
for complying with all of your local import regulations. We are required to
observe and follow all U.S. Export Regulations and Laws.
Customs Duties, Import Licenses, Taxes
You are responsible for Import Licenses, Customs-assessed import duties, all
local taxes, and in-country delivery fees (if any). We assume no responsibility
for these additional charges and caution you that they may be much higher
than you expect.
Packages seized by Customs for your failure to follow local import regulations
are not refunded or credited. You, the customer, are solely responsible for
all compliance with your country's regulations. Packages that are left unclaimed
and forfeited to Customs or the carrier are charged to your account in all
cases. We will not issue credit for these occurrences.
Pricing Errors
Although every effort is made to keep our web site error-free, occasionally
a mistake will occur. In the event of an error, we reserve the right to correct
the error
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